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Closed captions will not stay turned "OFF"

How do you get into the individual channels?  I have tried everything.

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2 REPLIES 2
RokuTakashi
Community Moderator
Community Moderator

Re: Closed captions will not stay turned "OFF"

Hi @slester22326,

Welcome to the Roku Community!

We would like to know more about how we can assist. Could you please tell us more about the issue you're having? Also, what channels are you trying to access?

With more detailed information, we'll be able to assist you further.

All the best,
Kash

Takashi O.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Closed captions will not stay turned "OFF"

@slester22326-

The Roku default method of accessing your choice of CC options is to press the * key on your Roku remote while viewing the program and examining the options presented.  

But more and more channels are not using the Roku default but instead substituting their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku.  Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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