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Goldens23
Newbie

Stationary, will not advance

My roku and remote will not let me move from station to station. I did change the batteries on my remote.

It started when I let my main page idle and then it went blank. When I got it back to the main page the remote would not forward or backward. My TV does turn on, my roku box is on but nothing.

I do have an older roku box, do I try that? 

Any help is appreciated

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3 REPLIES 3
RokuKariza-D
Retired Moderator

Re: Stationary, will not advance

Hi @Goldens23 

Thanks for the post.

What's the model number of the Roku device associated with the affected remote? This can be found at the back or underneath the player itself. Also, the troublshooting steps suggested in this support link might help: How to fix your Roku voice or simple remote that is not working. Try giving it a shot.

Keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Goldens23
Newbie

Re: Stationary, will not advance

I fixed it by using the last model roku model available

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RokuKariza-D
Retired Moderator

Re: Stationary, will not advance

@Goldens23 

Appreciate the update.

We are glad that you were able to resolve your issue. In case the issue resurfaced, please let us know so we can assist you further.

Have a good day!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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