Channels & viewing

[Goldens23]

My roku and remote will not let me move from station to station. I did change the batteries on my remote.

It started when I let my main page idle and then it went blank. When I got it back to the main page the remote would not forward or backward. My TV does turn on, my roku box is on but nothing.

I do have an older roku box, do I try that? 

Any help is appreciated

[RokuKariza-D]

Hi @Goldens23 

Thanks for the post.

What's the model number of the Roku device associated with the affected remote? This can be found at the back or underneath the player itself. Also, the troublshooting steps suggested in this support link might help: How to fix your Roku voice or simple remote that is not working. Try giving it a shot.

Keep us updated!

All the best,
Kariza

[Goldens23]

I fixed it by using the last model roku model available

[RokuKariza-D]

@Goldens23 

Appreciate the update.

We are glad that you were able to resolve your issue. In case the issue resurfaced, please let us know so we can assist you further.

Have a good day!

All the best,
Kariza