Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Canada: CRAVE and CBC do not work - CRAVE has a dedicated button on the remote

I'm in Canada and have the same issue. I tried clicking the link and the option to add channel is grayed out. How do I get Crave on my Roku player??

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Roku Employee
Roku Employee

Re: Canada: CRAVE and CBC do not work - CRAVE has a dedicated button on the remote

Hi @Kristen3 

Thanks for reaching out here in the Community!

If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues adding a channel. i.e. If you are using a device linked to a different location, in the US or another region.

To resolve your issue, we would recommend creating a new Roku account. Since you're in Canada, the account's region will automatically be set in the Canada as well. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

Let us know if this works for you!

All the best,

Kariza D.
Roku Forum Moderator
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