Channels & viewing

[RokuRiamie-D]

Hi @Emeebree16,

Thank you for your response!

You also have the option to send your Roku device information through PM on Roku Community.

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

We look forward to your response.

Cheers,
Riamie

[gmherring]

I am having the same problem over the last few days.  I have three different Rokus, all different models.  Same thing, you launch Spotify and it stays on the launch screen.  I have removed, reset, and reloaded on two of my devices  This is absolutely an app issue.  I would say more of a Spotify issue that a Roku issue really. 

[gmherring]

I am having the same issue on three different Rokus of different models.   Removed the app and restarted, the reinstalled the app with no change.  I'm actually hesitant to call it a Roku issue but there seems to be no good way to contract Spotify about a Roku app issue.  

[JWS9518]

Try unplugging the Roku for 30 to 60 seconds and see if that helps.

[RokuRiamie-D]

Hi @gmherring,

Thanks for posting in the Roku Community!

We understand that you are having an issue with Spotify on your Roku. Please provide us with the following details below to further investigate the issue.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel, press the start * button of your Roku remote)

We look forward to your response.

Cheers,
Riamie

[Dlong721]

I’m also having the same problem and I’ve tried on three different Roku devices.  I have completed factory resets, reinstalled the actual channel and every other possible option with no luck. 

[RokuTakashi]

Hi, Community users!

Thanks for posting regarding the issue you've encountered with the Spotify app.

Our team would like to gather more details regarding your experience with the Spotify app so we can review it.

To assist us in reviewing this matter for an investigation, can you please provide the details below?

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Specific behavior of the issue.
• Photo or video referring to the issue.

The information we gather is important for our team to take further steps in reviewing the issue.

We hope for your response.

Thanks,
Kash

[RokuTakashi]

Hi, @Dlong721 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have experienced with the Spotify app that does not function as expected, and we're here to help.

For us to review this further, we would like to request the details asked by @RokuRiamie-D above this thread.

This information will be significant as we'll conduct an investigation and take action to address the issue.

We hope for your response along with the requested details mentioned above.

Thanks,
Kash

[DrMrHorse]

My issue is precisely as described by OP and others, up to and including the white box.

I did the usual troubleshooting of updating/rebooting/uninstall+reinstall.

Pertinents as follows:

Device Model: 3820R2 - Streaming Stick 4K
Serial Number: X02500X27V9P
Device ID: S0J734527V9P
OS Version: 14.0

Tracker ID: 9P-512-543

Spotify version 2.11 - build 67

[boozy_menace93]

Hi! 
@RokuCarly 
I’m having the same issue with my Spotify app as @claraeileen99 had, and tried all the steps you recommended, but they didn’t work. 
I also live in the US, but actually didn’t recently move. The app just suddenly stopped working on my Roku. Worked just fine yesterday. All my other apps work just fine, my WiFi and all works fine. But no Spotify. 
This is the only thread I can find that matches my situation. Any additional help with this would be great 🙂

Thanks!