Is anyone having trouble with the spectrum app. Since Thursday we are not able to view. We can play Netflix but not spectrum. I keep getting the error message RLP-999 and it tells me to restart my devise which I have done several times. Any help with me appreciated
Hi @CooperAuto4,
Greetings from the Roku Community!
If you're experiencing the RLP-999 error code when trying to use the Spectrum app on your Roku device, it may indicate a problem with your internet connection or the app itself. Here are some steps you can take to troubleshoot the issue:
Hopefully, one of these steps will help you resolve the issue and get the Spectrum app working on your Roku device again.
All the best,
Chel
Same same. Been going on for 2 days now with no access to spectrum app. Only reason I got Roku
Hi @CooperAuto4,
Greetings from the Roku Community!
If you're experiencing the RLP-999 error code when trying to use the Spectrum app on your Roku device, it may indicate a problem with your internet connection or the app itself. Here are some steps you can take to troubleshoot the issue:
Hopefully, one of these steps will help you resolve the issue and get the Spectrum app working on your Roku device again.
All the best,
Chel
I have 4 TVs in our house: 2 are Roku Smart TVs, 2 are connected to Roku express units. The two smart TV's will no connect to Spectrum. I get the RLP-999 error. I've done everything stated in your solution (removed the app, reset the router, factory resets, etc..) and spent 30m minutes on the phone with a Spectrum tech. The tech could see all of my devices connected to the router. He said it must be a Roku update issue. I've updated several times, still not working.
Hi @Dubbz1,
Thanks for posting here in the Roku Community!
Have you tried connecting to an alternate network, such as a different internet network or a hotspot? If not, we recommend connecting to either and seeing if you're still experiencing the issue.
Please let us know what you find out.
All the best.
Kash
I am having the exact same problem on both TVs. This is the second time it has happened.
Hi @TJPB,
A warm welcome here in the Roku Community!
We understand you're having a problem with the Spectrum channel. We're delighted to help you. Please follow the steps below:
If the problem still persists, we recommend contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.
All the best,
John
Hello,
Remove the Spectrum channel from Roku. Then unplug your router and modem. Leave them off for 5 minutes then power them back on. Add Spectrum back Roku.
Kenny
I followed all the steps and it's still not working and it's giving me a different reference code rge1001
Hi @Rhonda1968,
Greetings from the Roku Community!
We're glad to assist you with your problem on Spectrum. Please be advised that Spectrum TV Channel for Roku Error Codes: RGE-1001 means that service is unavailable. We highly suggest that you check to ensure you're connected to your in-home Wi-Fi, then restart the Spectrum TV channel and try again. Please provide us with some details so we can assist you further:
Also, please note that if the issue persists on the Spectrum app after attempting the troubleshooting steps mentioned above, we suggest contacting the Spectrum customer support team to report the issue and get help. There might be an issue with that specific channel that needs to be addressed with an update from them.
We'll be waiting for your response.
Kind regards,
Eunice