Channels & viewing

[joebios01]

Can you provide the OS version containing any fixes?

My 3800x hasnt updated since 1/17/24 (OS 12.5.5 4174-55). DirecTV app 3.35 3840103. I just checked and there are no updates pending.

The issue occurred YESTERDAY!

[RokuJohnB]

Hi @joebios01,

Thank you for posting here in the Roku Community!

We want to further investigate this issue that you're having with the Direct TV channel. May we know what troubleshooting steps you have taken so far? Do you have any other device(s) connected to your TV? (e.g., speakers and another sound system) Is this the only channel that you're having issues with?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                      John

[joebios01]

This was in response to ROKU marking an OPEN PROBLEM resolved!

Problem NOT RESOLVED as it just OCCURED TODAY.

Please stop asking for the SAME INFORMATION you have RECEIVED PREVIOUSLY!

[MisterBLK]

Sound problems are not resolved. The volume either goes way up and crackly, or way down. Please fix this.

[joebios01]

<sarcasm>Round 10. Scheduled to go 15.</sarcasm>

@MisterBLK Thanks for reminding them. Contrary to ROKU Support's assertions/assurances: NOT FIXED ☹️🤯

[RokuERey]

Hi @MisterBLK @joebios01,

Thanks for reporting back to us here about this issue with the Direct TV channel audio playback issue.

We understand this is still an issue occurring with other devices and we're sorry for the inconvenience about this.

In this case, we'll need your help in providing the necessary details below that we can use to forward an update to the relevant team.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be looking forward to your update!

Regards,
Rey

[MisterBLK]

Here you go. Now please fix it.

[RokuERey]

@MisterBLK,

Thank you for the update and for these details.

We'll forward this to the appropriate Roku team for further investigation. Once again, we'll keep this thread posted for further updates.

Thanks,
Rey