Channels & viewing

[yochief]

As of the past few days two of my TVs started having a problem the HBO Max channel on Roku; when I try to access the channel, I get "Something Went Wrong message; sorry, there seems to a technical issue.  Please try again or select a different video.  If you contact us about this error, please include the following code."  I did not include the code because it is very long, and it changes every time I try to access HBO Max.  I tried deleting and reinstalling HBO Max, but it didn't fix the problem.  Please help.  

[renojim]

HBO Max became Max recently.  Can you add Max?

https://channelstore.roku.com/details/0529e360dc0e338a1ccad45a874a7dc6/max

[yochief]

I do have Max installed; I even tried deleting and reinstalling Max but the problem exists.  

[spncrjrdn]

I just started having this problem too, was using the MAX channel without any problems for weeks, and about 3 days ago it just switched up and now I can't watch anything. Hopefully this is able to get resolved soon 

[Davmil2002]

After un-reinstalling channel, rebooting everything in the network, and everything else in the Roku & Google posts, this worked for me...

I logged out of the MAX app. When I had to reconnect to Spectrum and re-enter my credentials, everything straightened itself out and it works again. 

Removing/reinstalling doesn't do anything as you stay logged into  the channel.  Logging out was the trick for me.  Hope it works for others.

[Davefr]

Logging out and then in works for me too. The problem is that the fix only works for a day or two and then the error message reappears. I don’t get the error message using the native MAX app on my TV. My guess is that the cause of the error comes from Roku.

Dave

[Belmoto]

For me, I found the problem to be the Display Type setting.  Newer videos crashed if it is set to 4K HDR.  Regular 4K works fine.  Be aware that Auto will select 4K HDR if the TV supports it. 

[Shan840]

This is the issue. I tried all the troubleshooting suggestions. The issue is the display type on your Roku device. Thank you for figuring this one out!!

[Shan840]

This is the issue. I tried all the troubleshooting suggestions. The issue is the display type on your Roku device. Thank you for figuring this one out!!

[RokuJechealR]

Hi @Shan840,

Greetings from the Roku Community!

We would be more than happy to assist you, but we need more details. Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more information, we will be able to help you further. We look forward to hearing back from you.

All the best,

Chel