Channels & viewing

[yordi]

thanks 

[Anonymous]

Hi @yordi

Thanks for the inquiry,

Does the issue only occur on SBN Now or across other channels on your Roku device?

Have you tried removing the affected SBN Now channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

[yordi]

thank you for the quick reply i have tried that and youtube does not do this i can watch youtube for days

and i have done a fresh reistall of the tv

[yordi · Accepted solution]

SBN on youtube play for weeks without interruption

[RokuKariza-D · Accepted solution]

@yordi

Thanks for the reply.

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. 

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.

All the best,
Kariza

[yordi · Accepted solution]

THEY FIXED IT PRAISE GOD

[yordi]

works great!!!!!!!!!!!!!!!!

[RokuKariza-D]

@yordi 

Thanks for the update.

As previously mentioned in this thread, the channel developer themselves maintains channels on Roku. We suggest reaching out to SBN's customer support team to report the issue and get help. There might be an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.

All the best,
Kariza

[yordi]

THEY FIXED IT FOR SURE THIS TIME I TESTED IT TY FOR THE SUPPORT sorry for caps hehe-))

[RokuNimfa-C]

Hi @yordi, 

Thanks for keeping us posted. 

We're glad to hear that the matter has been resolved. We express our gratitude for your effort in checking in and doing all the troubleshooting steps to resolve the issue. 

Please let us know if there is anything else we can assist you with.


Regards, 
Nimfa