Channels & viewing

[bahrbrad]

Any idea why my Roku suddenly stopped working?  Getting error code to restart with error code RLP-999.  Have tried everything but I continue to get this message.

[RokuKariza-D]

Hello @Badbrad77

Thanks for reaching out here in the Community!

Could you provide here a photo of the error occurring? Please also let us know the troubleshooting you've tried so we know what steps we should take next.

We look forward to hearing from you soon.

All the best,
Kariza

[SRT73003]

I unplugged for a few days, pressed reset button and still getting the error on both of my ROkus. Now what??? I haven’t had the device one year. 

[AvsGunnar]

@SRT73003 

I believe this is a Spectrum generated error code.  Does not seem to be a single reason for its trigger.

I have seen some info that if using a Netgear router, try disabling Armor protection if enabled.

Other times, a simple unplugging of your router and modem for a few mins reportedly will resolve issue.

I am assuming you unplugged the Roku device for a couple of days, not the router.

[auntwhacko]

i dont know what to do???

[Bobv40]

Receiving an error message of RLP-999 which is not allowing me to access channels.

[RokuJechealR]

Hi @Bobv40,

Thanks for sharing your concerns here in the Roku Community!

We'd love to take a closer look at this. Could you elaborate on whether you received the error code on a specific or all the channels? In addition, what troubleshooting steps have you taken so far to reproduce the issue?

We look forward to hearing from you.

All the best,

Chel