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RoseM
Newbie

Roku stick needs to be reset every time I power up my tv

I have this same problem recently. The auto save is not enabled% what else can I try?

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8 REPLIES 8
RokuCarly
Community Moderator
Community Moderator

Re: Roku stick needs to be reset every time I power up my tv

A warm welcome here in the Roku Community, @RoseM.

Thanks for raising your concern with us. Worry no more, as we would be more than willing to find you the best resolution possible.

As we checked your account, a Roku Express 4K is linked. Is this the specific device you are having this issue with? In addition, may we know what troubleshooting steps you have taken to try and resolve the issue you have been experiencing? So we can provide you with additional possible steps. Also, how long have you been facing this?

In the meantime, we suggest trying to check for available software updates by navigating to your Home screen. Scroll up or down to select Settings > System > System updates > Check Now. After doing so, kindly let us know what is your current OS version under Settings > System >  About.

We'll be anticipating your response!

Thanks,
Carly

Carly Y.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Roku stick needs to be reset every time I power up my tv

@RoseM-

If your Roku has a "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" setting, try disabling it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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coxmo
Reel Rookie

Re: Roku stick needs to be reset every time I power up my tv

I too have this problem. I turn on the TV with the ROKU remote. No signal (but there really is) so therefore there is nothing on the screen.  I reset the "stick" and Roku fires up and I can watch TV.  But incur the same process the next time I want to watch TV.  Any advice?

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RokuArjiemar
Community Moderator
Community Moderator

Re: Roku stick needs to be reset every time I power up my tv

@coxmo,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

This article is for users who can power on their Roku player but cannot see the picture on their TV. What to do if you cannot see the picture from your Roku® streaming player on your TV

Regards,

Arjiemar

Arjiemar
Roku Community Moderator
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coxmo
Reel Rookie

Re: Roku stick needs to be reset every time I power up my tv

I'm not sure that I'm being understood.  I don't have a "player" I am using "4k stick"  for the past 3 years. Have not had a problem until a few days ago. When I turn on the TV using the Roku remote as I always have, the TV screen says "no signal".  But when I "reset" the Stick, all works fine. But I have to go through the same process the next time I want to turn on the TV. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku stick needs to be reset every time I power up my tv

Hi, @coxmo

Thanks for keeping us posted here in the Roku Community.

We appreciate you for clarifying the issue you've encountered with your Roku streaming device. Have you tried connecting your Roku Streaming Stick to another HMDI port at the back of your TV? Also, how are you powering your device, is it through a power strip or directly to a power outlet?

Please keep us posted, and we'll assist further.

All the best,
Kash

Takashi O.
Roku Community Moderator
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coxmo
Reel Rookie

Re: Roku stick needs to be reset every time I power up my tv

The Length of the stick will not fit in the space for the extra HDMI slot due to TV design.  The TV is being powered through power strip ...that has not changed in 2 years. Other items are powered there as well..no issues.

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RokuERey
Community Moderator
Community Moderator

Re: Roku stick needs to be reset every time I power up my tv

@coxmo,

Thanks for the update!

To see more on what's going on here, have you made any changes recently that might be related to this behavior? We would also recommend having an HDMI extender to see if that helps.

Visit our page here for a free HDMI extender: Roku | HDMI® extender

Best regards,
Rey

ERey.
Roku Community Moderator
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