Channels & viewing

[RokuTakashi]

Hi, @Munasm 

Thanks for posting, and welcome to the Roku Community.

We understand your concern with the Spectrum app not working as expected including other apps, and we appreciate the efforts you have taken in an attempt to address the issue. For this matter, our team would like to gather more details so we can understand the issue better.

• What specific Roku device/s are affected by the issue?
• Is this happening only with the Spectrum app, or are other applications affected?
• What specific behavior does the issue show?
• When did the issue start? Was this after a software update?

With more details referring to the issue, our team will be able to assist you further.

Best wishes,
Kash

[jason0331]

I noticed this issue today with my two Roku 4K's - when attempting to play the Spectrum TV app, I receive an error/unable to play message. However, my other, older Roku models are still playing the Spectrum TV app without issue.

I've attempted a reset of the 4K Roku's, uninstalled and reinstalled the app, powered them down, etc. Nothing appears to work. 

[RokuRiamie-D]

Hi @jason0331,

Thanks for your first post in the Roku Community!

We appreciate you letting us know that you are unable to stream the Spectrum app on your Roku Streaming device and are getting an error message saying, "Unable to play." We would be more than willing to resolve this for you.

Since it works with your other Roku device, we suggest you try the following troubleshooting steps below:

Reset the network settings of your device

1. Press Home on your Roku remote 
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

Please let us know if the issue persists, we would be more than willing to assist.

Regards,
Riamie

[KGH1]

I am having the same issue. The above did not work - next move?

[KGH1]

The icon does not show on the home screen so I cannot uninstall nor update the app. I can go to a search for the app which gives me a screen to start the app but cannot uninstall then reinstall (but the app does work then).

Thanks

[KGH1]

Hi, I am having the same issue with the Spectrum app icon not showing. It does work if I do a search for Spectrum although all I can do is start the app. There is no way to uninstall/reinstall or update the app.

Thanks

[RokuRiamie-D · Accepted solution]

Hi @KGH1,

Thanks for posting in the Roku Community!

We appreciate your trying the troubleshooting steps that we have provided above. We suggest you try to remove the Spectrum app through the Roku mobile app.

Download the Roku mobile app on your phone and log in with your Roku account then follow the steps below:

1. Launch the Roku mobile app
2. Select Devices from the navigation bar
3. Select the Apps on Roku tab on the Roku mobile app to view a list of apps installed on your Roku device
4. Tap and hold an app to view more information (tapping quickly will open the remote)
5. Tap Remove and confirm your decision

After removing the Spectrum app through the Roku mobile app, restart the system of your device: Go to Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

Add again the app:

1. Press the Home button of your Roku remote.
2. Scroll down to the Search tab
3. Type in the channel name that you want to add.
4. The result will be available on the right side of the TV screen.
5. Select the channel and press the OK button on your Roku remote.
6. Select Add app

We hope you find this information helpful.

Cheers,
Riamie

[KGH1]

Thank you Riamie,

This solved my issue of the icon not showing on the Roku home page. I never had a use for the Roku app, I believe I'll keep it.

Wife happy!