Channels & viewing

[T4P]

Has anyone gotten the roku spectrum app to work yet. Ive been trying for days and nothing

[RokuTakashi]

Hi, @T4P 

Welcome to the Roku Community.

We understand your concern regarding the issue with the Spectrum app that will not stream on your Roku device, and we'll provide you with a troubleshooting step that you can perform to resolve the issue. Kindly follow the instructions below.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.

For more information, you can contact them at Spectrum Official Site

We hope you find this information useful. 

Best wishes,
Kash

[Slo529]

Thanks for all your help. I have 4 Roku tv’s and spectrum works on 2 and does not work on 2. I’ve tried all of the suggestions and still no luck. I get reference code RLP-999. This is the only streaming channel that isn’t working (Netflix, Prime, Apple etc all ok)
I had a spectrum technician at my home today and they said there is nothing they can do. 

I do have a complaint regarding the channel app with spectrum and they say it will be resolved (?) by Dec. 7. 
any additional thoughts?

thanks so much for your time and help. 

[renojim]

@Slo529, I would assume the Spectrum technician already did this, but if not, restart all of your equipment - gateway/modem/router and Roku devices.  Just unplug the power from everything briefly.

[JWS9518]

Make sure you check with Spectrum customer support to check that your account is set up with the ability to stream with the app, with appropriate account name, pw, email and appropriate things set up on their end.  Might also have them try to refresh your account remotely.

Also, you can try uninstalling the Spectrum app, system restart your Roku or power off for 30 to 60 seconds and then try reinstalling and setting up the app again. 

Is it only Roku it is not working? Can you log into the app with a phone or your computer via the web?

Keep in mind that Spectrum is still working out some of the kinks of its streaming service and if they are giving a date of resolution, it may be a regional/local issue you are having that they are working on.  I know, especially early on this year and last, that a lot of those similar issues popped up here as they expanded their services before they expanded their capability, creating some issues.

[JWS9518]

Make sure you check with Spectrum customer support to check that your account is set up with the ability to stream with the app, with appropriate account name, pw, email and appropriate things set up on their end.  Might also have them try to refresh your account remotely.

Also, you can try uninstalling the Spectrum app, system restart your Roku or power off for 30 to 60 seconds and then try reinstalling and setting up the app again. 

Is it only Roku it is not working? Can you log into the app with a phone or your computer via the web?

[Slo529]

Thank you. I have done all of the suggested fixes on my own and with a technician at my apartment. They hale checked my account and performed “fixes remotely” and all other streaming channels, using a Roku, are working. Two televisions using a Roku have spectrum working and two do not.   The spectrum app works using my phone/ipad. For the moment I can mirror using my iPad. 
thanks again. 

[JWS9518]

The one other thing that comes to mind is the age and models of the Roku devices you are using?  Are some older than others and are possibly discontinued models that no longer support the newer apps?

You could also try setting up a guest network with 2.4 only and see if you can get those 2 devices working with Spectrum that way.

Spectrum streaming is quirky at times and if they are giving a date, then they might have an actual outage/issue that is creating the issue for you and the area you are in and you might have to wait a couple days to see if they resolve it.  I know it took them months to fix the cloud DVR issues they were having and even still, it acts up from time to time.

[JWS9518]

I know the tech tried a bunch of things, but unplug the power on everything, router/extenders/satellites, modem, roku devices and leave them off for about 1 minute. Plug in modem (wait 30 to 60 seconds), then router/satellites/extenders (wait 30-60 secs) and then rokus and see if that helps straighten it out.   

Sometimes it is a matter of your network resetting itself and/or getting a new IP.

[RokuTakashi]

Hi, @Slo529 

Welcome to the Roku Community.

We appreciate you for sharing with us your concern with the Spectrum app. The RLP-999 error on Spectrum's TV app for Roku devices usually indicates a network connection issue. The app authenticates through the modem and in most cases, restarting the modem resolves most errors.

If the issue persists, we would recommend reaching out to Spectrum's Support.

We hope this will be sorted out soon.

Thanks,
Kash