Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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latinoec
Reel Rookie

Roku channel doesn’t work

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Hello guys, 

since some time the Roku channel life doesn’t open. I cannot find any way to chat with somebody. Please any recommendations? 

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1 Solution

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RokuEuniceL
Community Moderator
Community Moderator

Re: Roku channel doesn’t work

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Hi @latinoec,

Thanks for the quick reply!

We'd like to assist you with your streaming problem with the Roku Channel. Kindly follow the troubleshooting steps provided on how to resolve a channel playback issue and let us know if it fixes the issue.

We'll be waiting for your update.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator

View solution in original post

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3 REPLIES 3
RokuArjiemar
Community Moderator
Community Moderator

Re: Roku channel doesn’t work

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Hello! @latinoec,

Thank you for joining us here in the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

  • Do other browsers work (i.e. Chrome, Firefox, and Safari)?
  • Does clearing cookies fix the issue?
  • Does signing out of the account and back in fix it?
  • You can try using incognito when using your browser.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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latinoec
Reel Rookie

Re: Roku channel doesn’t work

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Hello Arjiemar

do you mean the app in Roku? For example sling, directv and others works perfect. However the same Roku live app doesn’t. 

please let me know why this is happening or what I have to do. Thank you. 

jose luis 

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RokuEuniceL
Community Moderator
Community Moderator

Re: Roku channel doesn’t work

Jump to solution

Hi @latinoec,

Thanks for the quick reply!

We'd like to assist you with your streaming problem with the Roku Channel. Kindly follow the troubleshooting steps provided on how to resolve a channel playback issue and let us know if it fixes the issue.

We'll be waiting for your update.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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