Channels & viewing

[Sunflower68]

Roku won't sign me in to any of my U-Verse channel apps. I can get NBC live, MSNBC live and Nat Geo live but no others. It just started today. I was already having a problem with Comedy Central where it would say video is not available. That was when I try live. Today, pretty much all are saying I'm not authorized or the channel isn't in my package, etc. I have done system updates and system restart and rebooted my wifi. I even tried guest mode. There is something happening between U-Verse and Roku.

[BigSimNotLittle]

Same here! But now I’m getting errors on my IPhone. Really frustrating 

[Sunflower68]

My Dad told me he thinks U-Verse is blocking due to contract issues. I don't know if that's true. 

[BigSimNotLittle]

I was thinking that but I can pick up the channels through my UVerse receivers. I was playing with my other apps and I don’t have access to STARZ through the app. Paying way too much to not access these channels remotely. 

[RokuCarly · Accepted solution]

Hi @Sunflower68 @BigSimNotLittle 

Welcome and thank you for posting here at the Roku Community!

We appreciate you bringing this to our attention. No worries, we'd be more than willing to assist.

Please be advised that the U-Verse app is currently not available on the Roku platform. We suggest you contact the channel provider directly and let them know you'd like their channel to be available on the Roku platform.

You can contact them by either logging in at U-Verse TV Support or 1-800-288-2020.

If there's anything else we can be of assistance with, please don't hesitate to let us know.

All the best,
Carly

[Strega2]

Seems unlikely that they would be misbehaving on different platforms due to a contract dispute.  Technical problems at U-Verse seems more likely when multiple client platforms are affected.

You might start here:

https://www.att.com/support/article/u-verse-tv/KM1050069

Although, when I clicked, the big “check it” button on that page, I got a “page not found” error.  Whoops!  More technical difficulties??

[Sunflower68]

Yes, I get uverse on the tv. It's between Roku streaming and uverse. If that's it. I can get all of them on the uverse app.

[Sunflower68]

I don't need the uverse app. That's not the problem. The networks will not authorize any uverse channels. 

[BigSimNotLittle]

Hi Carly,

I have been on the phone with ATT for over an hour and they authenticated and said that I had to contact each individual platform.

[Sunflower68]

None of my paid for uverse channels will allow me access. I don't know what a different platform is. The common denominator is uverse.