Channels & viewing

[jeberius1]

Pluto tv works fine on every device except the Roku player I have which 3941X and it stopped working as of last week towards the end of the week and wonder when it will work again 

[RokuArjiemar]

Hello! @jeberius1,

Thank you for reaching out to the Roku Community!

We are sorry to hear about the issue with your Pluto TV. We are happy to help.

• Can you please specify the issue you are experiencing?
• Is the issue happening on all content or channels, or is this isolated to one content or channel?
• What are the steps to reproduce the issue you are seeing?
• What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.
Thanks,

Arjiemar

[jeberius1]

When I loaded it all I see is a black screen and I restarted the Roku and even reinstall the program nothing working and then one day it started to work and load but when I close out the program and loaded it again I still keep getting black screen nothing loads it just sits there

[RokuEuniceL]

Hi @jeberius1,

Thanks for keeping us posted here at the Roku Community.

We're happy to help you with your problem on Pluto TV. Please try these steps:

1. Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
2. Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

See more tips and troubleshooting steps for this type of issue here.
Please keep us posted on what you find out!
All the best,
Eunice