Channels & viewing

[DavidFan]

Roku Ultra 4850R is connected to Samsung QN55Q80D and is randomly installing channels when the TV is turned on. I did not request to add these channels.

[RokuJohnB]

Hi @DavidFan,

Thank you for your first post here in the Roku Community!

We would like to gather more details and investigate thoroughly this problem that you had with the new Roku Ultra 4850R since it will be randomly installed channels. Can you please provide the following information below?

• When did the issue start?
• Could you send us a photo or video clip?

Please be advised that if you link multiple Roku devices to the same Roku account, the channels and purchases will be the same on each device. When a channel is added or removed on one device, it will automatically be added or removed on all devices linked to that account that support the channel.

We look forward to hearing from you soon and gathering your details.

Thanks,
John

[DavidFan]

John,

Thanks for replying so quickly! This problem began presenting itself right after setting up the Roku player. It is a random event, usually occurring after the TV has been shut off for a while. It does not happen if there is an initial Roku advertisement at startup. When it does occur I see the loading screen for a random channel (e.g. Pluto TV) giving me the option to select the Cancel button to abort. If this is done it goes back to the usual Home screen, otherwise I'll be connected to the channel and have to exit to the Home screen. (The channel will be added to the Home screen) I'll post a screen shot to this discussion once I am able to capture these events.

[DavidFan]

John,

As additional information, I did have an older Ultra model which I removed from my account prior to the setup of the new device. I also had a Streaming Stick which I just deleted as well. (No longer needed) The majority of the channels being added have never been viewed in the past. Thanks again for helping with this issue.