We have conducted a thorough examination of the issue and it appears that the system still recognizes your Roku device as linked to an account in a different region. To resolve this, have you already created a new Roku account in your region? To ensure the process is successful, please factory reset your device and follow the steps to link it to your new account.
If no success, for account & billing concerns, it may be more effective to get help from our Account & Billing team. You can contact them here. Then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.
The Roku Channel is available in Mexico on Roku streaming devices only. Kindly walk us through the issue you are experiencing. Where are you trying to access the channel? Do you receive an error message or code? What happen when you tried to access the channel? What else troubleshooting steps have you taken so far to try to resolve the issue?
Keep us posted with the details so we can best assist you.
Could you try to uninstall again the channel and restart the Roku device before re-installing the channel? That step is crucial when performing troubleshooting. This is the suggested order (remove > restart > re-install). We also suggest doing the restart from the Settings menu by navigating to Settings > System > System restart. If you still see the same result, you run a quick update on your Roku by going to Settings > System > System update > Check now. Restart your Roku and try again.
It seems that you have a Roku account that is not in your current area. If channels in your region are not available, it could be because your device is linked to an account made in a different region where the channel provider does not offer that channel. When making an account, ensure that you are using an internet connection in the correct region. You can check your IP address's reported location by visiting www.whatismyip.co - If you see an issue, contact your ISP to assist resolve it.
Thanks for keeping in touch and we appreciate the troubleshooting steps you've done so far.
We'd like to take a closer look to see if there's anything else we can suggest to help. Have you tried the steps that @RokuLianna posted previously to see if that resolves the issue? The system recognized that your Roku account is set under a different region. In addition for clarification, does this happen on all movies/shows on the Roku Channel or just specific titles?
Please let us know and we'll continue assisting you from there.