Channels & viewing

[Samson868]

I checked for updates and it says roku is up to date. So now I don't know why I'm unable to watch or load my app (Prime) but I can turn on and load other apps.

[RokuTakashi]

Hey there! @Samson868 

I understand that you're having trouble with the Prime Video app—let’s get it fixed!

Try these steps:

1. From the Roku home screen, press the star (*) on the Prime Video tile and select "Remove channel."
2. Then, restart your device: Settings > System > Power > System Restart (skip if no Power option).
3. After restarting, go to "Streaming Store" and re-add the Prime Video app.

You can also check out this link for more help: Issues playing shows and movies on your Roku device | Official Roku Support

Give it a try and let us know if that helps!

Thanks,
Roku Community Team.