Channels & viewing

[samlaundon]

Yes, I followed all the steps multiple times. Problem still exists. The problem happens on all content.

[RokuNimfa-C · Accepted solution]

@samlaundon

Thanks for the reply. 

We have conducted a thorough examination of the issue and it appears that the system still recognizes your Roku device as linked to an account in a different region. To resolve this, have you already created a new Roku account in your region? To ensure the process is successful, please factory reset your device and follow the steps to link it to your new account. 

If no success, for account & billing concerns, it may be more effective to get help from our Account & Billing team. You can contact them here. Then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.


Regards,
Nimfa

[RokuMaryEF]

Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team