Channels & viewing

[ReallyGene]

While attempting to watch This Old House using the Roku Channel app on my Android TV, the advertisements for QVC/HSN holiday movies are a measured +20 dB louder than the program.  Volume of other ads (Home Depot) are consistent with the program volume.

PLEASE FIX THIS.

#QVC

#HSN

#TOH

[RokuERey]

Hi @ReallyGene,

Thanks for reaching out about this, and welcome to the Roku Community!

If you see this issue coming back again. Do this, while playing content please make sure to enable Volume leveling by pressing the * sign button of your remote, selecting Sound settings then Volume modes. Then try again to see if that makes a difference.

For more information, visit our support page here: How to use volume modes on your Roku® streaming device

Thanks,

Rey

[ReallyGene]

Hi RokuERey,

Please read my post more carefully.

This is an Android TV running the Roku App.

Volume leveling is not available.

This also doesn't change the fact that the advertisement is STILL TOO LOUD !!!

#HSN

#QVC

@HSN

@Businessqvc 

[RokuERey]

@ReallyGene,

Thanks for the update,

We'll forward this over to the appropriate Roku team for further review. We'll make sure to get back here with an update.

Best regards,

Rey

[Vedack]

Here it is December 23rd and still having the same problem. Specifically this one commercial QVC HSN is ridiculously loud. I've done your volume leveling suggestion and it does not work please fix the ad it's ridiculous that we have to have our household woken up because you're too lazy to adjust the volume properly on your commercial.

[RokuJohnB]

Hi @Vedack,

Warm greetings here in the Roku Community!

We're sorry to hear about the issue you're running into. We'd be happy to take a closer look to see how we can help you. What channel are you watching when this occurs?

We look forward to hearing from you soon.

Thanks,

John

[ReallyGene]

From my first post at the top of this page:

> While attempting to watch This Old House 

[RokuJohnB]

Hi @ReallyGene,

Thank you for posting here in the Roku Community!
We'd like to take a closer look into this issue that you're experiencing. Is this happening on all contents/channels or is it isolated (Specify)? Could you send us a photo or video of your running problem?

We'll wait for your response.

Thanks,

John