Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Problems with logging in to a channel from Roku.

Can not log in to Britbox even with the right login and password. It gives me the runaround and says the username or password is incorrect, which it isn't. Any advice? It is the same as my Roku login which lets me log-in correctly.

Retired Moderator

Re: Problems with logging in to a channel from Roku.

Hi @richleycrapo9

Thanks for reaching out to the Roku Community. 

We're here to help you and look into this further. May we ask where are you trying to access your subscription, is it on another Roku device or a non-Roku device? Do you receive an error message or code? 

Keep us posted. 


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Community Streaming Expert

Re: Problems with logging in to a channel from Roku.

How did you subscibe to Britbox?

If you subscribed directly on the Britbox website, install the Britbox channel app to your Roku, and access and log into it there using your Britbix credentials.

If you subscribed thru Roku, access it through The Roku Channel.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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