Channels & viewing

[Vachon321]

I have had no trouble watching the Norwegian-language series, The Commoner, on my LAPTOP. But when I go to Amazon Prime using my ROKU Ultra, it WILL not run the series with Norwegian-language dialogue (English subtitles, of course). I've tried multiple times to change the language, and when I input "Norwegian," I keep getting Norwegian closed captioned titles and English-dubbed dialog. This makes no sense to me and I have no idea how to fix it. 

I've had consistent problems with Amazon Prime & the ROKU when it comes to content that is not in English, but this one takes the cake.

Can anyone help? Please don't tell me to go to Amazon Prime as you can never get a person and the "help topics" are utterly useless! 

[RokuTakashi]

Hi, @Vachon321 

Thanks for the post.

I understand your concern with the language caption on the Amazon Prime Video app.

For this matter, it would be best to raise it with Amazon's Support Team since channel developers manage their own content, including the language and subtitles.

To contact them, you can refer to Prime Video | Help

Hope this will be sorted out soon, and let us know if you need further assistance.

Thanks,
The Roku Community Team.

[Vachon321]

Impossible. First off: There is NO way to get in contact with the video team at Amazon Prime. It's a blackhole. But, since I only have this problem when using my ROKU device (when streaming this on my laptop--it's fine), I really think it's a ROKU issue. 

[AvsGunnar · Accepted solution]

@Vachon321 

Various audio languages available for the Commoner when watching on Prime Video on your Roku device. (including the original Norwegian/Norsk).

1. Start playing the episode.

2. Press Pause on your remote. (optional step).

3. Use the Down arrow to bring up overlay and then arrow Right over to "Audio Options" and press OK.

4. Under Audio Options (no matter what language you see there) press OK again. (this should bring up a list of Audio languages).  Select the preferred language and press OK again.

5. Press the Back button to quit the options overlay and return to your series.

[Vachon321 · Accepted solution]

My apologies. I had NO idea there was "audio options" on that menu. It's ALL FIXED. Thank you so very much!!! Now, I know how to fix this issue when it happens again. 

Sorry.

[AvsGunnar]

@Vachon321 

Make sure you arrow all the way to "Audio Options".  Do not select "Subtitles/CC" as this provides the options only for Subtitles and Language for the Subtitles.