Channels & viewing

[Hessian]

I did reply directly to the email I received with the information you requested. I assume that you did receive it. 

[a56buster]

I HAVE NOT received and email.

[Ddm835]

I am having the same issue. I have removed it and reinstalled it twice. Also updated it it says all up to date. Restarted the device twice also. Still doing the same. 

[Theeleetle]

Also experiencing the same issue - App shows load screen then goes right back to Home Screen. Have tried re-installing the app but still getting the same error.

[Jeribee42]

We just downloaded the photo stream app onto our Roku TV & I can't get it to work. I've removed and re-added several times now with no luck, it just brings up the channel default screen for a second then goes back to the app screen. It says its version 1.44 if that helps. I'm at a lose of what else to do. I've read all the posts and none of the suggestions are solving it.

[Jeribee42]

I did the home 5x back 5x this last time it didn't load. 

Model C147X Roku TV

Serial #: X00000ULSV2N (S04KH07LSV2N)

Software version: 11.5.0

Build: 4312-93

Issue ID: 2N-123-613

[RokuMary-F]

Hi @Jeribee42,

Thanks for sharing your observation and providing the info needed!

We are currently aware of the issue and our appropriate team is working diligently to resolve the issue. Rest assured that I have sent all your information and concerns to our Roku team.

We prioritize resolving this as soon as possible and ask that you bear with us as we manage this issue.


Best regards,
Mary

[Mguerra310]

Photo stream app doesn’t open. Just flashes the logo then back to home screen. It was working fine then all of a sudden it stopped. Not happy with roku photo stream app. 

[RokuKarla]

Hello @Mguerra310

We sincerely thank you for your patience with this issue.

We are currently aware of the problem, and our engineering team is looking into it thoroughly. We are working hard to resolve this as soon as possible, and we appreciate your patience as we work through this.

We'll get back to you once an update is available we will be sure to let the Community know.

Regards,
Karla

[Hessian]

Looks like a change was made. It's working now.