Channels & viewing

[RokuJanadeeK · Accepted solution]

Hi Community users!

Thanks for reporting this issue here in the Roku Community.

We understand and hear your sentiments. For this concern, we would highly suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct support website.

We hope this gets sorted out soon. Let us know if you have further inquiries.

All the best,
Janadee

[Kdexter]

I contacted paramount plus and as expected there have been many complaints but it is a Roku issue not paramount. I was told to fix it get a divorce from Roku and install and use the real paramount app. I don’t appreciate the runaround. I subscribed to paramount through Roku so it should be their problem to fix. I don’t use much of Rokus programming anyway so I’m probably going to tell them to suck it.

[Kdexter]

Thanks, I ended up doing the same thing. Just irritates me that Roku won’t own up to and fix something that is certainly their problem. I’m sure they profit from the bill through with paramount.

[TikaA]

I am cancelling too. All I see on every ad break is the show "Home Sweet Rome" and I am sick of it!!😡 Also the more I see it the more irritated I am. The guy in the the show married some young woman in Rome and she doesn't look much older than his daughter and almost has the same body type. That seems a little creepy to me 

[RokuCarly]

Thank you for joining us here in the Roku Community, @TikaA.

We appreciate you sharing your feedback about the commercials here with us. We'll share this with the team.

Feel free to reach out if there's anything else we can be of assistance with. You may also visit our Support website for additional troubleshooting resources.

Warm regards,
Carly

[Max80]

It only happens on roku playing paramount plus on apple tv no ads as this is the service I pay for. Roku is forcing the ads maybe a class action is needed to wake you guys up.

[RokuCarly]

Welcome to the Roku Community, @Max80!

Thanks for sharing your input about the commercials being prompted on the Paramount Plus app during playback. We'd be happy to share further information.

Please note that certain types of premium subscriptions to Paramount+ on the Roku streaming platform exist. If your subscription was purchased directly from Paramount, we highly recommend coordinating this with the service provider for further clarification as to why you are still seeing ads during playback. 

You may reach them here: Paramount+ Support.

However, if your subscription was billed via Roku, we suggest contacting our Accounts and Billing team for further clarification about your subscription type. 

You may visit this website: Roku | Accounts, payments & subscription

We hope this will get sorted out soon, and we appreciate you bearing with us in the meantime.

Warm regards,
Carly