Channels & viewing

[adamd]

Hello,

I have not been able to play paramount + for about a week on my roku. I get a message saying there is a playback error on all shows that I try to play.  I have tried all of the recommendations in this thread and it still will not play.

model50s431

serial# x000006t1yn9

soft ware version 11.0.0 build 4193-93

Id s086711t1yn9

[RokuDanny-R]

@Caporal @adamd

Thanks for the post and providing us with the requested information.

I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny

[SoundEngine]

I'm experiencing the same behavior - with the exception of a Paramount+ logo, a blank dark screen.

Model: 9102R - Roku Streambar

Serial: YL001M987393

Device ID: 2A11A1987393

SW Version: 11.0.0 - build 4193-95

Paramount+ channel version: 7.3 build 20220520

One perhaps interesting thing I've noticed about the Paramount+ channel, is that when I press "*" on the channel and check for a channel update, it _always_ updates - or at least says it does. The Version number of the channel does not change, even though the Roku reports it has been updated.

[RokuDanny-R]

@SoundEngine

Thanks for the post and providing us with your information.

I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny

[Dddrr]

Hello,

I signed up for Paramount Plus for the free week and it was only supposed to have some shows with an ad or 2bat beginning and end but The Good fight has about 30 ads per shoe. I think somehow I ended up with Essential instead of the ad free. Help!

Thank you,

Donna

[RokuDanny-R]

@Dddrr

Thanks for the post.

Did you sign up and pay for Paramount+ through Roku Pay or did you sign up through the channel provider directly?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Tapage]

In my case I did it over the browser directly on Paramount .. 

I have a Sony TV with the native ( TV ) android App and works flawless over the same network / wireless infrastructure.

David

[Scottzac21]

Tried the delete channel, restart roku then add channel many times. Still having playback error.

model 4800x

serial number X01000j6v68s (s02a0a6v68s)

software build 11.0.0 build 4193-c2

timestamp 2022-07-12t02:43:00z

issue ID 8s-276-643

Please help to fix this issue.

thanks

[RokuDanny-R]

@Scottzac21

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to replicate the issue? What are you seeing on screen?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[cross85]

I have the same problem, no login screen, just the logo. 

I tried deleting the app, restarting roku, and installing it again, but it doesn't work.