Channels & viewing

[mattleb72]

I just bought and set up a new Roku at home. I received an email stating that I qualified for 3 months of Paramount Plus for free. When I try this it brings me to Roku's offer site that doesn't include the Paramount Plus offer. How do I sign up if I can't find a link to sign up?

Step 1: Click to redeem

Step 2: Follow the directions to redeem and start streaming!

[RokuLianna]

Hi @mattleb72

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[davehomiaK]

I have the some problem trying to get the Paramount+ 3-month offer listed in the e-mail I received after just activating my new Roku Express 4K+. The offers page the e-mail link takes me to does not list Paramount+. When I try to contact Billing as suggested above, the Let's Get In Touch page just hangs forever. Definitely not impressed!

[RokuMary-F]

Hi @davehomiaK,

Thanks for your first post in the Roku Community!

We're sorry to hear that you've been having this trouble trying to claim a promotional offer and we understand that you are having difficulties reaching out to our Support team.

We suggest that you might try logging in from another device or browser so you're able to send a Support request. In regards to your inquiry, our Support team is the best one to help you out with that matter.

We appreciate your patience and understanding regarding what you are experiencing.


Best regards,
Mary

[slywuf]

I had the exact same problem - the advertised 3 month free trial will not activate.  I spent close to an hour on the Roku chat with an agent, trying to get the problem fixed.  They made me jump thru every possible hoop - first had to verify that my just purchased Roku Express 4K+ was eligible for the promotion - yes indeed it is.  I explained that I received an email from Roku a couple of days prior saying "click here to activate" the offer, but it did not work.  They wanted me to send them a copy of the email to prove that I actually received such a thing.  I sent the copy and they said they did not receive it.  Then I got turned over to the "technical specialist" department, which pretty much asked the same questions again, but also wanted a picture sent to them of what the Paramount screen looked like on my TV.  They also wanted the email forwarded to them (again).  They said it would take more time to resolve the issue and they would be back in contact within 24 hours.  Well, it's been over 24 hours, and guess what?  No response from Roku.  From reading the other complaints here on this same subject, it is pretty clear that there really is no 3 month free trial, and Roku is not honoring their offer.  Instead, they run you around in circles, hoping you will give up and go away.  This is lousy customer support, and certainly gives them a BAD reputation. 

[ashxo]

Hi! I’m sorry to hear that it’s taking roku support so long to help you. I received the email as well and the link was no help. I contacted roku live chat support and was helped in less than 5 minutes. Cris at customer support helped me. Here’s the process. Step 1. Go to the Roku channel app. Step 2. Go to the premium tab and locate Paramount+ Step 3. Click on Paramount and here you will see something that says Free 90 day trial. Redeem the offer and set up a payment method if you haven’t already and you’re all done. Just don’t forget to cancel it before the 90 days are up. Hope this helps!

[slywuf]

Thanks Ashxo, however when I go to the Paramount App on Roku, on my TV, there is no Free Trial offer to be found - It's like Roku never sent it out.  They did not believe me, and that's why they asked for a picture of my TV screen to show there was no selection for the trial.  You would think they could just resend, or re-enter that promotion, but I have not heard a peep from them.  

[ashxo]

Hi again I was a bit confused about that but  don’t go to the paramount app on the roku. Go to the search bar and look up The Roku channel. It is an app within roku. Under there follow the instructions I gave you. Under the premium tab in the roku channel app you should find paramount and that is where the trial is. The free trial is paramount integrated within the roku channel app. Hope that helps 

[slywuf]

Hey Ashxo - Mega Blessings to You!  You have solved this problem quickly.... something that pulling my hair out with Roku support for over an hour could not accomplish!  You should send a consulting bill to Roku for taking care of a problem that their employees could not.  Yea - I did the search for Paramount, and it came up with 2 choices - picking the one that said Paramount+ on Roku pulled up the screen with a BIG box saying to click for the 90 day free offer.  Just got an email from Paramount confirming the trial.  Thank you very much Ashxo for taking the time to set me straight!  Happy Camper Here Now for sure.  All the best to you!

[carleton]

Same problem, sad, I wonder if Roku has tried to fix this.  I want it! Anybody know the CEO of Paramount? Maybe you can give them call/text....