Paramount+ on my roku is no longer working. It was working fine the other day. Today I went to play a movie and the sound is playing but the screen is green. I tried a different movie and the same thing is happening. I can see the thumbnail type screens if I fast forward in the movie but shows up green. I rebooted the roku but the problem did not go away. Other streaming channels work fine.
Hi Community users,
We believe the issue should be resolved now.
We would recommend checking to see if you are still experiencing an issue with the Paramount+ channel at this time and keeping us posted.
Please be aware that users may need to restart their Roku device.
Thanks,
Danny
Hi @RDudder23,
Welcome to the Roku Community!
I'm sorry to hear about the issue you're running into. I'd be happy to help take a closer look to see how we can help get you up and running. We recommend starting here to troubleshoot channel issues: Follow these steps in order:
To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
Paramount is not giving me the choice of remove channel when I push the *. Netflix and Amazon prime are. I keep getting the Green screen on any paramount plus series I try. Any other suggestions?
If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription.
Now the "Remove channel" option will be shown and you can proceed to remove the channel.
Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.
Did not work. reset router three times. removed/restarted 3 times…. still no work. only channel not working
I am having exact same issue. Can see the thumbnail when fast forward but green screen when trying to play something. Rebooting didn’t help, deleted and reloaded app didn’t help either. About to unplug Roku and see if that works
I'm having the exact same issue
Same issue. I have restarted Roku stick, unplugged Roku stick and then plugged back up, uninstalled and reinstalled Paramount+ With system restart in between. Still getting green screen with sound once selected show starts. All other apps are working on Roku stick. Please help!
having the same issue too! Started today- not happening on all my roku's though
Oh and it is playing fine on my phone…just green screen on tv…