Channels & viewing

[NYJack]

I am having the same problem. Shows on the Roku Channel on my Roku TV will not play. This is only happening on my Roku TV, not any other Roku device in my home. I read the recommendation to delete the channel however there is no option to delete or remove the Roku channel as there is on all the other channels. Here are the TV specs:

• TCL Model 55S535
• Hardware ID A119X
• Software Version 14.0

Unlike other channels/apps the only options available whe pressing the options (*) key on my remote for the Roku channel are:

• Move app
• Move app to top
• Restart app
• Manage subscription
• Check for updates
• Close

All the other channels have the option to Remove pp just before the Close app option.

I have tried using a different router though this shouldn't matter because I also have a Roku Streambar and a Roku Express but Roku channels programs work fine on these.

[renojim]

@NYJack, is the TV linked to the same Roku account as the working devices?  Check the email address displayed under Settings->System->About.

[RokuReynan-L]

Hi, @NYJack. 

Greetings from the Roku Community!

Thanks for bringing this to our attention about shows not playing on The Roku Channel. We'd like to know more about this issue.

Is this happening to other channels? Also, when did the issue happen?

Furthermore, could you please provide us with a tracker ID for this issue?
Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll wait for your response.

Regards,
Reynan