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Bodge23
Reel Rookie

My live TV channels have gone again for the 4th time on the same Roku TV. This is starting to get o

 
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1 REPLY 1
RokuERey
Community Moderator
Community Moderator

Re: My live TV channels have gone again for the 4th time on the same Roku TV. This is starting to ge

Hi @Bodge23,

Thanks for keeping the Roku Community posted!

We believe that we have done a couple of troubleshooting, but the issue is coming back in Fort. In this case, please report back here and share the details below with us.

  • Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll beable to forward this over to the appropriate Roku team for further investigation.

Thanks,
Rey

ERey.
Roku Community Moderator
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