Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mike0219
Level 7

Can not log in to Paramount plus I ordered it on my cell phone and now I can’t get it on my TV

I ordered Paramont plus through my iPhone I’m trying to hook it up on my Roku Tv  and it’s not allowing me to it’s telling me to pay and I already paid, so how do I login

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4 REPLIES 4
Pookietully
Level 7

Re: Can not log in to Paramount plus I ordered it on my cell phone and now I can’t get it on my TV

Same here.   Has there been a response from Roku?  

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renojim
Community Streaming Expert

Re: Can not log in to Paramount plus I ordered it on my cell phone and now I can’t get it on my TV

@Pookietullyand @Mike0219 , if you have an account directly with Paramount+ then you need to use the stand-alone channel/app and not try to access it through "The Roku Channel".

Look for the channel on your Home Screen or add it from this link if you don't have it:

https://channelstore.roku.com/details/32b338eebb16d1de34870b6b1d674911/paramount-plus

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Laurie4
Level 7

Re: Can not log in to Paramount plus I ordered it on my cell phone and now I can’t get it on my TV

I am having the exact same issue with Shudder Channel. Their is no login tab only option is start free trial. It is so frustrating Hopefully someone will help us out lol

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renojim
Community Streaming Expert

Re: Can not log in to Paramount plus I ordered it on my cell phone and now I can’t get it on my TV

@Laurie4, I just added the Shudder channel/app and there's clearly an option to log in after the intro video.  I have to assume you're trying to access it through "The Roku Channel".  From the Home Screen menu choose "Streaming Channels", search for Shudder, add it, and then select "Go to channel".

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