Channels & viewing

[Jloniell]

I have the Paramount + Roku Channel subscription. But I am trying to watch a show and it tells me it is available on Paramount + but it is not showing in Paramount + Roku app … are these different? I assumed I paid for Paramount + but are these two different subscriptions?

[RokuERey]

Greetings @Jloniell,

Thanks for reaching out about this. We'd like to learn more here to help you out.

Could you share with us a specific content or title of it? We'll be able to assist you from there.

Please keep us posted!

Thanks,
Rey

[ValSel]

I'm having the same problem with Paramount+ through Roku channel. Thought I was signing up for Paramount +. I only wanted it to watch Yellowjackets and it says I have to sign up for Paramount +. It's very misleading.  Should be up front that we're signing up for a "stripped down" version. I paid for something I can't even use. 

[FarmGirl24]

Same question. I searched the series Mom and it comes up under paramount+ on Roku but when I go to my subscription it isn’t listed. Not sure the difference as I signed up for the paramount subscription inside Roku but I was getting the same errors everyone else was. So I cancelled my one subscription which allows me then to login and do the 7 day trial version but it is $2 more per month? Don’t know why they are exactly the same and why it matters so much? Frustrating. Not the essentials. 

[RokuCarly]

Welcome to the Roku Community, @FarmGirl24!

Thanks for reaching out. We'd be happy to share further information about this. 

If you subscribed to Paramount Plus via Roku, you would most likely have to open it inside The Roku Channel. In most cases, only certain shows are available on Paramount Plus via The Roku Channel. 

If you want to stream certain shows that are available on the Paramount Plus app, you need to access it directly on the standalone app. 

If you need further clarification regarding the available contents on Paramount Plus, you may directly reach out to the service provider. You may reach them here: Paramount Plus Support

Warm regards,
Carly

[sdl701]

This really should be much clearer on the Roku home page. It raises the question of why Paramount + on the Roku channel even exists, when every Roku device can accommodate the Paramount + app. I signed up on the Roku channel by mistake, realized my error, canceled auto-renew, but can't delete it and subscribe via the app, presumably until the free trial period ends.

Very misleading, very annoying.

[RokuCarly]

Welcome, @sdl701!

We're grateful to have you here in the Roku Community.

We understand your input and appreciate you sharing this with us. If you create an account for a specific app directly on your Roku streaming device, you will be charged using your Roku account.

We have also partnered with independent apps, such as Paramount+, which can be accessible via The Roku Channel, making it more organized and simple for you.

If you want to directly subscribe to Paramount+, we suggest creating an account directly from their website. 

Nevertheless, we appreciate you sharing your feedback with us and will surely pass this along to the team. Feel free to reach out if you need further clarification and assistance. 

Best regards,
Carly

[mockingjay]

I have had Paramount + since its launch. I pay by the year. When searching for my favorite version of A Christmas Carol movie, it shows that it is available to watch in Paramount + with Roku—but it is not available on the regular Paramount + app. If I am paying for a subscription, shouldn’t I be able to watch all of the content? Why should I have to pay for yet another Paramount + app?

[renojim]

@mockingjay, did you search within the Paramount+ app and not using the main Roku Search on the Home Screen?  I don't have P+, so I can't try it, but even if I could there's far too many versions to try to see what shows up where.

[sdl701]

It turns out the final episodes of Yellowstone are streaming on Paramount, which is part of my Dish package already, so I don't even need Paramount+. I just wanted to know how Yellowstone ends. Three episodes so far, pretty intense, still great, even without Kevin Costner.