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c3enturion
Reel Rookie

No Search option for new apps

Hello. I want to Add Disney+ app on my Roku, but it is not allowing.

1) There is no search option.

2) Disney+ is not on any lists provided on Roku device.

3) Via website roku.com the Disney PLus button "+Add App" is greyed out.

My Roku model is: 3941X - Roku Express 4k

Country: Lithuania

 

Steps I have done:

- Did factory reset.

- Did power reset.

- Updates to the latest software version.

- Logged out and logged in again.

- Created new account.

 

None of these helped. Disney+ is supported in my country - what is the problem with Roku?

Other apps work fine - like Netflix or Spotify.

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1 REPLY 1
renojim
Community Streaming Expert

Re: No Search option for new apps

The problem isn't Roku, it's Disney.  Roku isn't supported worldwide and many providers choose not to support their Roku app in regions not supported by Roku.  It's up to Disney to make their app available worldwide (like Netflix has) and obviously they're not willing to do that.

For whatever reason, search isn't even supported in all regions officially supported let alone regions that aren't.  That's just Roku for you. 🙄

Roku Community Streaming Expert

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