Channels & viewing

[YahyaMhamad15]

Hello 

Yesterday when i update software my roku express all iptv applications are not opened

[RokuCarly]

Welcome to the Roku Community, @YahyaMhamad15!

Thanks for bringing this to our attention. We'd like to suggest some troubleshooting steps to help you access the IPTV app on your Roku. 

Before we further proceed, is this an isolated case within the IPTV app only? Also, are there any error messages prompted when you try to attempt this app, or will it just kick you back to the Home screen? 

In the meantime, we highly recommend the following steps to help you troubleshoot this app:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's our support article for reference: How to resolve a channel playback issue

Keep us posted on how it goes!

Best regards,
Carly

[YahyaMhamad15]

After update software to 14 version all iptv applications are not working 

[YahyaMhamad15]

Hello dear 

I renistalled all apps and rest the device but also not working 

[RokuCarly]

Hi, @YahyaMhamad15.

Thank you for keeping us updated.

In this case, we'll coordinate this with our relevant team to conduct a thorough investigation. In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Regards,
Carly