Forum Discussion

rpettis5's avatar
rpettis5
Channel Surfer
10 days ago
Solved

Stuck on Spaceship/UFO graphic

This is happening here too. Unplugged and waited and plugged back still just goes to the spaceship. This happens when it first comes one. Can not get to settings or anything else. 

  • rpettis5's avatar
    rpettis5
    10 days ago

    Hello,

    Here is a screen shot of what it showed.

    After leaving it for almost 45minutes I guess it completed an update or something because it is now working.

18 Replies

  • Sashazur's avatar
    Sashazur
    Binge Watcher

    My other Roku streaming stick 4K has software 14.6.4, so maybe the UFO is just new with 15.0?

    • RokuFelipB's avatar
      RokuFelipB
      Community Moderator

      Hey Sashazur

      It appears that you're experiencing issues with your Roku Streaming Stick after adding the Apple TV app.

      Did you notice this issue within other apps or just on Apple TV? Also, any recent updates before this happened?

      Looking forward to your reply.

      Roku Community Team

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator

      Hi there! Poopse​

      We are currently looking into it.

      Could you please provide the device ID or serial number if possible?

      In the meantime, try unplugging your Roku TV or device from the power source for a couple of minutes. Then plug it back in and check if it returns to the home screen.

      Thank you!
      Roku Community Team

      • DMFA's avatar
        DMFA
        Newbie

        I am experiencing the UFO screen as soon as I turn on my TV in the living room . I have tried unplugging it for a few minutes and plugging it back in but it didn't change anything. The Roku in the bedroom is working just fine.

        Model #3941X2

        Serial #SOHAK2DEGFK9

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator

    Hey there, rpettis5​

    We know some of you are running into the same issue with your Roku getting stuck. Could you share a quick video of what’s showing on your screen? 

    Thanks for helping us take a closer look!
    Roku Community Team

    • rpettis5's avatar
      rpettis5
      Channel Surfer

      Hello,

      Here is a screen shot of what it showed.

      After leaving it for almost 45minutes I guess it completed an update or something because it is now working.

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator

        Thanks for the photo! rpettis5​

        I'm glad to hear everything's up and running again! If you run into any issues down the line, feel free to reach out.

        Cheers!
        Roku Community Team

    • nathda's avatar
      nathda
      Newbie

      Hi, I am running into the same issue.

      I've recorded a video, but I cannot upload here. In any case, I see the exact same screen as rpettis5​.

      I've tried disconnecting/connecting for a couple of minutes, to no avail.

      Thank you

      • rpettis5's avatar
        rpettis5
        Channel Surfer

        nathda try letting it sit while on that screen for at least 30 to 45 minutes. It is probably stuck in an update. That is how I fixed ours.