Channels & viewing

[GreatGallumph]

I have a Roku Ultra (4802X) and the "Media Player" used to play mkv files from my Synology NAS just fine but now it says "No compatible videos found". I also installed the Plex player and it does work but none of the remote control functions work on that app so all I can do is play or go to the home screen. No pause, rewind, etc. I have made sure all devices are updated and have rebooted them. I have also uninstalled the media player app on the Roku and re-installed it with the same result. Any ideas. I am using software version 14.0.

Thank you.

[RokuCarly]

Welcome to the Roku Community, @GreatGallumph!

Thanks for letting us know about this. Rest assured that we'll have our relevant team look into this to determine the cause and find you the best resolution possible. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device serial number and device ID. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Did this happen after you received the software version 14.0?
• Is this the only apps affected by this? 

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly