@ViewerDM It has been around a bit longer than that, but they didn't promote it as much as they do now as they were still developing the Xumo box. I got it to try as a partial replacement to the DVR boxes I use to have and because I was traveling a lot and want to be able to see my recordings on the road. A few months later, I replaced all the cable boxes I had and went with Rokus completely with a cable subscription.
Since you have only been with Spectrum a few days, you missed the debacle about nine months to a year ago, when they oversold their streaming services, and their system couldn't handle it, which totally hosed up streaming and recording for everyone. It took them 3 months to fix and a public apology from its CEO to the customers. They supposedly have been making major upgrades to the streaming services, and I will give them credit it has improved since that mess, but they still have issues like these that pop up from time to time.
Again, I think their CS reps tell people that because they either don't know personally or they are trying to keep people from complaining and posting complaints online like they currently are on these forums, Spectrum's and others.
At the end of the day, it will get fixed, but who knows how long that will take.
