Hi, @sluggz @RockNRoll1982.
Greetings from the Roku Community!
Thanks for letting us know about the playback issues you've encountered within the Netflix app on your Roku. We'd be happy to help you find the best resolution possible.
Before we proceed, kindly provide us with the following details so we assess your concern better:
- What specific Roku device you are having this issue with? Perhaps you can provide us with the serial number of it.
- What is your device's current software version? It's under Settings > System > About.
- Is this the only app you are having this issue with? If not, kindly let us know the affected apps.
- Are there any error messages prompted? If so, please let us know.
- When did you start experiencing this issue?
In the meantime, we can try refreshing the system of Netflix by following the troubleshooting steps below:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
For reference, you may visit the support article related to this: How to resolve a channel playback issue
We'll be looking forward to your response!
Warm regards,
Carly
Carly Y.
Roku Community Moderator
