Channels & viewing

[JPCar]

Anything on this yet? I'm having the exact same issue with Optimum as my service provider. I can stream RedZone on a Chromebook no problem, but not on any of my 8 Roku devices.

[Jtp_96]

It has been weeks of this not working and you guys stopped replying, what is going on?

[VilleDick]

Nope, and NFL support has been unreachable as well. Looks like it's a feature not a bug

[Mahomie99]

Hi @RokuCarly 

same issue with me for over a year across 2 tvs.  Been using an appletv device to do a work around.  

NFL app authenticates for spectrum subscription via website or via NFL app settings and then gives error code:  don’t have permission to content when accessing different broadcasters.

definitely a roku-specific problem

heres my tv info

Model- 7216x

sn yn007r842207

sw version 12.5 4176-39

GC 10.3.24

timestamo 2023-12-3t18:35:58z

id 07-484-955

Best of luck!

[whoising]

why do we pay for such unbelievably shotty bull**bleep** **bleep**ing service

[Johnymars3381]

@RokuERey any update? I am signed in through TV Provider (Verizon Fios) but cannot access any games on NFL roku channel nor can I access NFL Redzone (which I pay through my TV provider).

When I try to watch a game, it tells me I need to sign in with a TV Provider that has access to Fox or CBS. My TV provider does in fact have access to Fox and CBS. 

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Mahomie99.

Thank you for providing us with the requested details. No worries! We'll update the appropriate Roku team about this.

In addition, have you tried to reach out to the NFL customer Support directly? If not, we also highly recommend it. 

In the meantime, your patience and understanding are highly appreciated as we work on this. 

Best regards,
Carly

[Maynard1969]

I am having the same issue.  It seems to have started when nfl plus was added.  Last year I had no issues streaming games in roku.  My workaround was to launch games from the CBS sports NBC sports ESPN or fox  Sports apps.  NFL app is useless

[VilleDick]

Yeah, this NFL+ thing is junk. They have you authenticate with your cable provider but give you nothing for it. I guess the NFL is hard up for cash

[Ktk]

I am having the same issue with the Dish authentication.  The NFL app is **bleep**. Every year there is an issue and I have to watch on my computer at least 2 or 3 weekends. Now I can’t watch the Saturday games because it won’t authenticate my cable subscription.