Channels & viewing

[huskyjm55]

The NFL App on my Roku + has been acting up the last few weeks, particularly with FOX broadcasts. It kicks me out of the app almost between plays and/or the entire device resets every few minutes. Have checked for software updates to both the app and the device, and I do have a current TV subscription. Any thoughts?

[RokuJechealR]

Hi @huskyjm55,

Thanks for the first post to the Roku Community!

We appreciate you for sharing what you are experiencing when trying to play content on the NFL channel. Have you tried removing the affected channel and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
   
   • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

Please keep us posted on how it works.

All the best,

Chel

[huskyjm55]

That has not worked. Have tried it multiple times and still experiencing the same issues.

[RokuTakashi]

Thanks for keeping us posted, @huskyjm55

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

We hope for your understanding regarding this matter.

All the best,
Kash