Ty for the reply, but not my issue, my card does not expire until 2027, and they already charged me and took the money.
In my subscriptions it shows I have Newsmax plus until December 4, 2023....
Thank you for all the replies and suggestions, I have done the following:
I have called Newsmax twice: first time took 4 hours to get thru and they said to call Roku...lol Second time they no longer answer.
I have gone into the Roku Settings and Systems, then Power, and I did a system restart 4 times now. I also Did a software Update more times than I care to count.
I have unplugged the device and reset it completely.
I have gone into my Roku account and checked my CC info, and it is up to date, my card does not expire until 2027. Besides, they already billed me, and took the money. The Newsmax plus subscription is listed on my account, and it says it does not expire until December 4, 2023.
I tried to remove NewsMax from Roku, but because I have a current subscription, it will not let me delete the channel, the option is no longer there, I have tried several times. I did manage to cancel it, but according to roku, I won't get the option to delete the channel until the 15 day free trial is over... lucky me.
Then I signed completely out of Roku, and restarted everything, tried the software update again, signed back in, went to the newsmax app, was prompted to sign in. I signed in it showed what was currently playing on NewsMax plus, I clicked it to watch it, "Wake Up America Weekend", but instead it went to a dark blue screen that says Wake up America Weekend, MORE INFO.. clicked on More Info, and it says "You have been signed out. (Code{error code}) then it switches to a screen where it now wants me to subscribe at the $49.99 yearly rate. The lesser rate is not on there most likely because I already have that plan. So nothing I do gets me to watch Newsmax plus.
Newsmax no longer answers their phone it goes to a recording then disconnects. Doing a chat with Roku, doesn't do anything either. I explained this whole situation and their response was Newsmax is no longer free... ummmm duh... I already told you guys, I paid for the new subscription. They walked me thru the reset and software update again, to no avail. Then said it was Newsmax's fault and to call them. So now they are blaming each other.
Here is what I think is going on.... When I look at my Roku account, it clearly shows I have the subscription, and gives the expiration date. When I look at Newsmax plus, it has NO subscription. this tells me, that Roku billed me the money, took the money and did not notify Newsmax plus, that I am a subscriber now, which is why their app will not work.
So I just got off the phone with Roku, and again, I am told Newsmax is no longer free... Which I told them at the beginning I paid for the new service thru them. I cancelled my account with Newsmax on my roku account. I wanted to be able to delete the app and get it new again to see if that would work. They tell me I cannot delete the channel until AFTER the 15 day Free Trial... LOL So I gotta wait 2 weeks, of not getting any service I paid for, to delete the channel off my account...
Finally I just asked for a refund. Between Newsmax plus, and Roku I have never seen such of a LACK of customer service in my life. They don't listen, they just want to give you a prerecorded speech... Newsmax is no longer free... we know, that's why we paid YOU for a subscription.
How can you sell a product you don't have, or that you cannot deliver? It's basically theft, you take someone's money, and do not deliver the product... what else can you call it. Been almost a week, and no one from Roku has gotten with someone from NewsMax plus to solve this issue? Unbelievable.
Please do not delete my response, Roku.
