Forum Discussion

DRL1's avatar
DRL1
Newbie
2 years ago
Solved

NBC streaming issue with Cloudpatherrorauthorization issue

I have read the various issues and responses on the following error message from trying to stream or even watch newer content using the Roku NBC app: Cloudpatherrorauthorization. I am using my Mediac...
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago
    Hi Dsand57,
     
    We are happy to have you here in the Roku Community!

    We understand that you're having issues with NBC. We would highly recommend the following steps below:
     
    • Remove the channel >> Restart the device >> Add channel.
    • Update the channel by highlighting the app and pressing the star button on your remote.
    • Restart the router.
    Additionally, we would highly suggest that you reach out to the channel provider as this error message may be specific on their end. You can contact them here.

    We hope this helps. You can keep us informed on what you find out.
     
    All the best,
    Janadee
Dsand57's avatar
Dsand57
Newbie
2 years ago

It is strange but I can’t access NBC on my bedroom television but I can on my living room television.   If it  is a channel provider issue, why would it work on one television and not the other?

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago
Hi Dsand57,
 
We are happy to have you here in the Roku Community!

We understand that you're having issues with NBC. We would highly recommend the following steps below:
 
  • Remove the channel >> Restart the device >> Add channel.
  • Update the channel by highlighting the app and pressing the star button on your remote.
  • Restart the router.
Additionally, we would highly suggest that you reach out to the channel provider as this error message may be specific on their end. You can contact them here.

We hope this helps. You can keep us informed on what you find out.
 
All the best,
Janadee