Channels & viewing

[RokuJharra-Q]

Hey everyone!

Thank you for bringing this issue to our attention. We would like to investigate it further to assist you.

Please provide the following information:

• Device info (Settings > System > About)
• Tracker and GC (Home 5x, Back 5x)
• Which specific app(s) are affected? (Is this the only app affected?)
• A picture of the error code
• Channel build version

Thanks for your patience and help!

Roku Community Team

[msheeon]

I have tried uninstalling Discovery plus and reinstalling, restarting my Roku TV, the discovery now there isn't good sound & what the heck happened to having my favorites automatically on the top of the page. Discovery keeps kicking me out and rebooting my Roku on it's own. I PAY TOO MUCH MONEY AND LOVED HOW I WAS ABLE TO WATCH MY SHOWS WITHOUT DISTURBANCES, IT IS REALLY **bleep** NOW. , Can't find my favorites. Impossible to navigate, and change season to season to where you left off at. Just **bleep**. I pay for this subscription to watch the shows Xfinity no longer shows without raising my price. What the heck? 

[RokuEmmanuel-D]

Welcome, @msheeon.

Thanks for reaching out!

Looks like you're having issues with the Discovery Plus app, and we'd like to be able to help.

To make sure that we haven't had any mishaps on the steps taken, try doing the steps below:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Also, is this the only channel that's encountering the issue?

Keep us posted!

Roku Community Team