Channels & viewing

[bach3]

I'm missing text again across multiple apps, the same issue I reported here:

https://community.roku.com/t5/Issue-Tracking-Board/Missing-characters-in-text-boxes/m-p/975019#M3330

It's the interface only, not video playback, but it makes it difficult to see video titles. Please fix this.

[RokuJharra-Q]

@bach3 

Thanks for letting us know about this issue. We’d like to look into it more so we can help you out.

Please provide the following information:

• Device info (Settings > System > About)
• Tracker and GC (Home 5x, Back 5x)
• Which specific app(s) are affected? (Is this the only app affected?)
• A picture of the TV screen
• When did the issue happen?

Looking forward to your prompt response.

Roku Community Team

[bach3]

Happens across the entire device: every app, and the Roku interface. Been happening the past week or so.

Here is the ESPN app, showing some missing text, and the Issue Report Tracker:

[bach3]

This problem is still occurring. Reseting the Streambar will fix it temporarily, but it keeps returning.

[RokuJharra-Q]

@bach3 Thanks for keeping us posted!

Just wanted to let you know that we're looking into this issue right now. Thanks for sending over the details; I've shared them with the team.

We'll keep you in the loop as soon as we have any updates!

Roku Community Team

[bach3]

Thanks for the update. Here's a pic of my home screen today, don't know if it will help any, and again a simple reset gets rid of this problem at least temporarily.

[RokuEmmanuel-D]

Thanks for the additional photo, @bach3!

We'll share this with the team. Hang tight for updates, and we’ll keep you in the loop!

Thanks again,
Roku Community Team

[RokuJharra-Q]

Hey there @bach3!

Just checking in to see if you're still having the issue. If you are, it might help to do a software update. Just go to Settings > System > Software Update > Check now and let us know how it works out!

Please keep us posted.

Roku Community Team