Channels & viewing

[Angiem3976]

Worth a try

[cwbyupnh]

That’s funny!  Contact the channel provider. It’s the freaking ROKU channel!!!  🤣🤣🤣

[RokuNimfa-C]

Hi Community Users, 

Thanks for reaching out. 

It looks like there might be some episodes missing from the 2 Broke Girls show that you're streaming through the Roku Channel. We've seen some posts that have located those missing episodes. But if you're still having trouble, we'd be happy to help! Just let us know and give us some more information so we can investigate further. Please provide the particular absent episode/s and indicate the season they belong to

Keep us posted. 


Regards, 
Nimfa

[RokuNimfa-C]

Hi @Kappaman, 

Thanks for reaching out here in Roku Community. 

We'd be more than happy to look into this but we need additional details. Could you specify the issue occur? Do you receive an error message or code? Does the issue only occur in this specific tv series? What troubleshooting steps have you taken so far to try to resolve the issue?

Let us know what you find out.


Regards,
Nimfa

[QRice]

That’s what I said! 🤣

[cwbyupnh]

Here it shows episodes 6, 7, and then 9.  No 8

[cwbyupnh]

Here is 9 and then 15. No 10, 11, 12, or 13!

[cwbyupnh]

Last one. Here it shows 15 and then 21. No 16, 17, 18, 19, or 20. 😩

[RokuNimfa-C]

Hi @cwbyupnh, 

Welcome to the Roku Community. 

Thanks for letting us know about the missing episodes for this TV series. Have you tried to remove The Roku Channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

If you continue to see the issue, kindly let us know along with the detailed information below:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll keep an eye on your update. 


Regards, 
Nimfa

[cwbyupnh]

Interesting.  Reset the Roku again, and all the episodes are now back.  We had already reset a couple of times, but all seems to be well now.  🙄