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Reel Rookie

Prime movie English Audio unavailable with surround sound 5.1

On my system I ordered a movie on prime and while there was background sound, there was no sound when English was selected. Other languages worked ok as did subtitles. Fortunately  i have the prime app on my smart tv and all worked there. I adjusted many settings on tv and Roku but never gor sound on Roku english. Other movies were ok. Strange  

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Retired Moderator

Re: Youtube English Audio unavailable with surround sound 5.1

Greetings @craftsmanDan 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with content on the Amazon Prime Channel.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Please keep us posted what you find out and we will be more than happy to continue assisting you.


Danny R.
Roku Community Moderator
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