Channels & viewing

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Isbtown
Newbie

MLB app will not load and closes

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I have updated it and Roku but the MLB app just closes everytime I try to load it.  Goes back to all apps page.  Help I’m paying for this and missed my game tonight!

 

Update.  I got on the Roku app on my phone to remove and re add the MLB app and that worked

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2 Solutions

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RokuERey
Community Moderator
Community Moderator

Re: MLB app will not load and closes.

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Greetings Community users,

We appreciate you for keeping us posted about this playback issue with the MLB channel. We would recommend checking for additional troubleshooting steps provided by our support page here on how to resolve a channel playback issue.

If, after attempting the suggestions above, you are still unable to play any titles from a single channel while content from other channels plays fine, contact the customer support team for the channel provider to report the issue and get help. Most of the channels on Roku are managed directly by the channel providers themselves.

You can contact them here: MLB.TV | Contact Us.

Let us know if there's anything else we can further assist you.

Regards,
Rey

ERey.
Roku Community Moderator

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RokuCarly
Community Moderator
Community Moderator

Re: MLB app will not load and closes.

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Welcome, and thank you for posting here in the Roku Community, @Nance1.

We appreciate you letting us know about the issue you've encountered with accessing the MLB app on your Roku Express 4K+ and Roku Express 4K devices. We'd be happy to provide further information about this.

Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. Since MLB's requirements do not support your Roku device's model, we highly recommend canceling your annual subscription. 

If your subscription was purchased via Roku, you may contact one of our live experts from our Account and Billing department. They will be able to further assist you with canceling this subscription. Kindly visit this website for reference: Roku Support | Contact Us

However, if your subscription is directly from MLB, we highly recommend contacting their Support team for further assistance. 

We hope this information helps. 

Best regards,
Carly

Carly Y.
Roku Community Moderator

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36 REPLIES 36
Joepepsi
Channel Surfer

MLB subscription through Roku not working!

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Doesn't work. Took my money. Just added the app on my roku, added my credit card, everything accepted. The I can't watch anything. I can scroll to a game, select it, then it returns to the home screen. **bleep** you and **bleep** mlb

RokuJanadeeK
Community Moderator
Community Moderator

Re: MLB subscription through Roku not working!

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Hi @Joepepsi,

Greetings from the Roku Community!

We understand that you're having issues with the MLB  channel on your Roku. We would highly recommend the following steps below:

  • Remove the channel >> Restart the device >> Add channel.
  • Update the channel by highlighting the app and pressing the star button on your remote.
  • Restart the router.
  • Contact the channel provider for further assistance as this issue may be known on their end.

Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

We hope this helps.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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bzuels
Newbie

Re: MLB subscription through Roku not working!

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I cannot get it to work on Roku or smart tv. So you are not alone

 

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RokuBernie-D
Community Moderator
Community Moderator

Re: MLB subscription through Roku not working!

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Hi @bzuels,

A warm welcome, and thanks for posting here in the Roku Community!

We appreciate you choosing our support, and we're here to assist you with the MLB channel issue. We highly advise you to see the post above by @RokuJanadeeK.

Let's see how it goes, and keep us posted so we can continue to assist you.

Warm regards,
Bernie

Bernie D.
Roku Community Moderator
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Joepepsi
Channel Surfer

Re: MLB subscription through Roku not working!

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Cant remove the channel. The only reason I signed up for MLB was to watch the Orioles.  The only games I cannot watch on Roku are Oriole Games.  I LIVE IN WISCONSIN!!!! IAM NOT IN ORIOLES MARKET!  REFUND MY SUBSCRIPTION NOW.  LOSERS.  NO support service to contact. sucks.

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Joepepsi
Channel Surfer

Re: MLB subscription through Roku not working!

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ey Janadee,

You cannot uninstall the MLB app.  So, you need to try harder than just say, reboot and rinse.  I am not an idiot. 

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Joepepsi
Channel Surfer

Re: MLB subscription through Roku not working!

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I can watch games fine through a web browser and on my phone, just not on Roku.  Does this Roku support community have any authority to refund my money or to provide useful troubleshooting other than unplug your device and count to 30? 

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GaryMai
Reel Rookie

Re: MLB subscription through Roku not working!

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The problem I have is three different Roku TV's (1 built in, 1 stick, 1 ultra) will not accept my login credentials to log in to MLB.TV. The credentials work fine on PC & Ipad. Can anyone help?

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renojim
Community Streaming Expert

Re: MLB subscription through Roku not working!

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@GaryMai, to be clear, you have a subscription directly with MLBTV and not through Roku (as the title of this thread implies), correct?  Furthermore, you're using exactly the same username/email address and password to attempt to log in on your Roku device that works on other devices?  If all of that is true, you should ask MLBTV what's going on.  I don't think Roku can help you since they don't have anything to do with the app.  All they will suggest is to remove the app, restart your Roku device, and add the app again.

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