Channels & viewing

[Ckerch]

I stream video on the Fubo app and the fanview option worked great prior to the Roku update that happen a couple of days ago. When my 4800X Ultra updated to version "12.5.0 build 4178-C2" , I lost the background video option that is needed for the fanview capability. My other Roku Ultras (older model), still have this capability. Is this a known problem and is Roku going to bring that capability back?

[RokuERey]

Hi @Ckerch,

Thanks for reaching out about this about this. We'd like to help. Could you please share with us the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We look forward to hearing back from you.

Thanks,

Rey

[Ckerch]

Information provided by system>about

Model                  4800X - Roku Ultra

Serial Number     X010004VA1R0

Software              12.5.0   build 4178-C2

Device ID              S02A208VA1R0

Information provided by Tracker (5 time home and 5 times back)

Model                   4800X - Roku Ultra

Serial Number      X010004VA1R0 (S02A208VA1R0)

Software Version: 12.5.0  build 4178-C2

GC version:            10.2.30

Timestamp:           2023-10-30T20:16:58Z

Please use issue ID RO-436-096 to report the current issue

Note: I did not see anything labeled Tracker ID.

[RokuERey]

@Ckerch,

Thanks for providing us with these details. We'll take it from here, and we'll forward this case to the appropriate Roku team for further review.

Thanks,

Rey