Channels & viewing

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cacannady
Newbie

Local channels missing since update

Since this last update a few days ago I cannot find my network channels!!!  I’m so frustrated as it took forever to find them to watch local channels…any advise/suggestions appreciated…thank you!

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2 REPLIES 2
cacannady
Newbie

Re: Local channels missing since update

Well they have miraculously appeared and have put them in ‘favorites’!!

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Local channels missing since update

Thank you for reaching us here at the Roku Community, @cacannady!

We understand that you are experiencing issues with antenna channels on Roku. We are happy to assist you.

We highly suggest restarting your Roku device to ensure its system is properly rebooted. You can do this by navigating to Settings > System > Power (if this option is not available, skip this step) System restart. After the restart, we recommend attempting to re-scan for local channels.

For additional guidance on scanning local channels, you may refer to this support article: How to set up and watch cable or satellite TV on your Roku TV system

If the issue persists, please provide us with the following details:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • What version or build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We look forward to hearing back from you.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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