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Lost background video with latest 4800X update
I stream video on the Fubo app and the fanview option worked great prior to the Roku update that happen a couple of days ago. When my 4800X Ultra updated to version "12.5.0 build 4178-C2" , I lost the background video option that is needed for the fanview capability. My other Roku Ultras (older model), still have this capability. Is this a known problem and is Roku going to bring that capability back?
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Re: Lost background video with latest 4800X update
Hi @Ckerch,
Thanks for reaching out about this about this. We'd like to help. Could you please share with us the details below?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
We look forward to hearing back from you.
Thanks,
Rey
Roku Community Moderator
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Re: Lost background video with latest 4800X update
Information provided by system>about
Model 4800X - Roku Ultra
Serial Number X010004VA1R0
Software 12.5.0 build 4178-C2
Device ID S02A208VA1R0
Information provided by Tracker (5 time home and 5 times back)
Model 4800X - Roku Ultra
Serial Number X010004VA1R0 (S02A208VA1R0)
Software Version: 12.5.0 build 4178-C2
GC version: 10.2.30
Timestamp: 2023-10-30T20:16:58Z
Please use issue ID RO-436-096 to report the current issue
Note: I did not see anything labeled Tracker ID.
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Re: Lost background video with latest 4800X update
Thanks for providing us with these details. We'll take it from here, and we'll forward this case to the appropriate Roku team for further review.
Thanks,
Rey
Roku Community Moderator